Abstrakt
The COVID-19 pandemic has initiated or accelerated significant changes in the insurance sector, including remote customer service, along with changes to risk management processes and the insurance offer. In the post-pandemic environment, these may increase development opportunities and improve the market competitiveness of insurers. The aim of this paper is to identify and discuss the implications of the COVID-19 pandemic for life insurers operating in Poland. To examine the direct responses of life insurance markets to the COVID-19 pandemic, an analysis is conducted of the life insurance sector in Poland and the whole of Europe, based on the most up-to-date data available. Next, the implications of the pandemic for life insurers’ technical operations and financial sustainability are examined. The article also discusses the main challenges to the further development of life insurance businesses in the context of long-term post-pandemic effects.
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